Shipping Policy

Last Updated: October 2025

At Hair Basics, we are committed to delivering high-quality hair care products to your doorstep with reliability and efficiency. Please review our shipping policy below for details on order processing, delivery timelines, and shipping procedures.

1. Order Processing Time

All confirmed orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is processed and shipped, you will receive a confirmation via email or SMS.

2. Shipping & Delivery Time

Major Cities (Karachi, Lahore, Islamabad): 2–4 business days
Other Cities / Towns: 3–7 business days

Please note that delivery times may vary during sales, promotions, or courier delays.

3. Shipping Charges

A flat shipping fee of PKR 250 is applied at checkout.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan.

Please provide accurate contact details and address
Our courier partner may contact you before delivery

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.

You can track your order through our courier partner’s website using this tracking ID.

6. Delays & Issues

Hair Basics is not responsible for delays caused by:

Weather conditions
Courier service issues
Incorrect shipping information

If your order has not arrived within the expected timeframe, please contact our support team.

7. Contact Us

For any shipping-related queries, feel free to reach out:

📧 Email: support@hirazain.com
📞 Phone: +92 346 7408600
📍 Location: Lahore, Pakistan